Showing posts with label hiring and firing doctors. Show all posts
Showing posts with label hiring and firing doctors. Show all posts

Thursday, April 30, 2009

"You're Fired!"

In a previous blog, I mentioned that I would share my know-how of hiring and firing doctors. Long before "the Donald" made "You're Fired!" the catch-phrase of the millenium, hiring and firing people was and is a part of doing business.

But despite all the sweet business deals to be had, there's no business more important than the hiring and firing of doctors. Your health -- and possibly your life -- depends on it.

Let's discuss the easiest part first: hiring doctors. You love a doctor and decide to use him or her. It's as simple as that. During your litmus tests of finding a gateway doctor or a specialist, you know this doctor is for you.

In more specialized circumstances -- like after you have met with a bunch of loser-doctors -- you can reveal during your interview that you are looking for that special doctor. For example, during the final planning of my mastectomy, I had the reconstruction surgeons lined up, but I needed a mastectomy surgeon.

The first thing I said to her was this: "I've got all my doctors in place -- except one. I need someone to do the mastectomy. I'm hoping you are the missing link." She laughed and said she hoped she was, too, and it turned out that she was a breast cancer survivor who had a single mastectomy and was sweet and kind and very empathetic.

I hired her on the spot.

(I didn't go into all the details about how the other two surgeons wanted to remove my ovaries and uterus and breasts. I also didn't tell her that, in my frustration with one of the organ grinders, I had the nerve to tell him that he might as well give me a sex-change operation, and alarmingly, the doctor just glared at me instead of laughing like his assistant.)

Now for the difficult part: how does one fire a doctor?

I wish I could tell you that I yelled at a doctor and pointed at him, saying "You're Fired!" as I stormed out of the office, but that would be false.

Truth is, it's always been really difficult and painful for me before, during, and after cancer to keep from crumbling under the authority of a doctor. In my previous blog, Say "No" to Thugs, I discuss how some doctors abuse their authority to bully their patients into compliance.

Here are the different ways I fired doctors (highlighted in red), and every case involved heartache and an embarrassing discovery that my mascara wasn't waterproof. You will notice that, except for a couple of times, "firing" meant simply walking away from these doctors.

**The surgeon who was so great to me during diagnosis and prognosis, but years later claimed it was unethical to do a preventive mastectomy: I flat-out told him he was wrong and that my gut instinct was right. He sneered at me, and I told him I was using another doctor.

**The gynecologist who lied to me when I was in my first trimester by telling me there was a 99.5% chance I'd carry this baby to term because he wanted to see me happy. I complained about him to his colleagues and never came back after my post-miscarriage D&C.

**The gynecologist who scolded me for my medical decision not to follow his advice. I left the office crying, but I never came back.

**The second-opinion oncologist who told me that if I didn't submit to his treatment, I'd be dead in a year -- causing me to leave yet another doctor's office crying. I called the first oncologist I saw, and he calmed me down and told me that I had no reason to believe that death was around the corner. I called the second-opinion guy and told him I would not take his advice and I was seeing another doctor.

These are just some of the doctors I fired, but they provide a very simple truth: we all have the capacity to advocate for ourselves and that firing doctors need not be dramatic -- and that sometimes the most courageous acts involve quietly walking away.

Beth L. Gainer is a professional writer and has published an essay on her breast cancer experience in the anthology Voices of Breast Cancer by LaChance Publishing. She teaches writing and literature at Robert Morris University in the Chicago area. She can be contacted at bethlgainer@gmail.com and gainercallingtheshots@gmail.com.


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Saturday, April 25, 2009

Say 'No' to Thugs

We are able to say “no” to our children, teenagers, relatives, friends, and significant others. So why is it so difficult to say "no" to doctors?

Society is groomed to say “yes” to authority figures – particularly doctors. Maybe it's because we are inundated with TV shows and all kinds of medi-dramas that place doctors smack in the middle of a medical pedestal. From TV's Marcus Welby to Emergency to Trapper John MD to ER to Grey's Anatomy, it's all the same rhetoric: a doctor's word is good as gold.

I've built a team of excellent doctors, all of whom I trust with my life. But I couldn't get to this point without making hard decisions about which doctors to hire and fire. (In a future blog, I will discuss how to hire and fire doctors.)

Not questioning doctors can result in all sorts of problems for the patient. At its very worst, though, not questioning doctors can land you a spot at the county coroner's -- and not an adventuresome one like that depicted in Quincy.

And if you find yourself facing a combative doctor who is trying to bully you into compliance, use a very effective technique: civil disobedience.

In short, say "no" to thugs.

Here are just some of the doctor thugs I said "no" to:

  • At the time of my diagnosis, I sought a second oncologist's opinion. He chose a treatment protocol that I later learned would likely have caused long-term damage to my heart. I also asked him about harvesting my eggs because, despite my dire terror, I was hoping to have a baby after cancer. He said, "You might want to think about how fair it is to bring a child into this world, only leave it an orphan." I left that appointment sobbing. I said "no" to him and "yes" to the first oncologist I had seen. And each day I am grateful for that decision.
  • When I was planning my preventive double mastectomy, a surgeon also recommended other organs get removed as a prevention. Based on the judgment of my excellent gateway doctor and excellent oncologist, I said "no." He proceeded to bully me by interrogating me on the phone as to why I was not removing these organs, and I infuriated him (not purposefully) when I said that I was following the advice of my other doctors instead of his advice.
  • Dr. Remove-All-Your-Organs finally got over his anger with me and, in an act of good will, offered my mastectomy surgeon his assistance in the removal of my breast tissue. She called me to ask what I'd prefer: her alone or the two of them working together. I told her that I didn't want that man to ever touch me and didn't want him anywhere near me on that day. In fact, he'd better not even be in the operating room! (I would've liked to say, he'd better not even be in the same hospital as me on that day, but that would be pushing my luck.)
  • Another doctor I consulted who wanted to remove some organs during the mastectomy (yes, there was another organ-fixated doctor) started interrogating me after the surgery as to why I didn't follow his advice. I was stifled at that point, but once I got my bearings, I fired him.

This is not to say that we should barrel into a doctor's office, treat them with disrespect, or be deliberately contrary. Doctors are often right about our medical needs.

However, we should never forfeit our rights to be key players in our own health care. And if you encounter arrogant bully-doctors, just employ civil disobedience: Say "no" to thugs.

Beth L. Gainer is a professional writer and has published an essay on her breast cancer experience in the anthology Voices of Breast Cancer by LaChance Publishing. She teaches writing and literature at Robert Morris College in the Chicago area. She can be contacted at bethlgainer@gmail.com and gainercallingtheshots@gmail.com. She also blogs on the adventures of her cats, Hemi and Cosette, at http://www.catterchatter.blogspot.com/.

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